FAQ

Q: Do you bring pads for the furniture?

A: Most definitely. We take it even a step further by padding many items in the house, as opposed in the truck like many other companies. For certain pieces we even pad and stretch wrap them for extra protection.

Q: Will you disassemble and reassemble her furniture?

A: Yes. Just let us know what you need disassembled and reassembled and we will include this service in your move price. There are some set exceptions such as home gyms, pool tables, and play sets. For these items, we recommend you contact the vendor you purchase them from.

Q: Do I need to empty out my drawers?

A: That depends. If it’s just clothes in the drawers, they do not need to be empty. Linens and tablecloths can also stay and drawers, but all other items should be emptied from the drawers packed in boxes.

Q: Can you bring protection for floors?

A: Yes we can. We can provide protection for all types of flooring including masonite, padded floor runners, and plastic protection for carpet. Just let your moving consultant know that your move requires floor protection. We also have doorjamb covers and protect handrails with pads.

Q: Do you need to come to my house to give me a quote.

A: In most cases, no. Our software system allows us to give accurate quotes after you complete the online inventory and quote form. After we receive your information, will send you a proposal by e-mail for you to check over the accuracy of the factors that determine your quote. If you discover any errors, just give us a call, and we’ll make the proper corrections and send you a new quote and writing.

Q: What happens if its raining?

A: It is very rare that the rain will actually stop us from completing a move. It can, however, slow us down.

Q: How do you determine the cost of the move?

A: On local moves there are two options, either an hourly rate or a guarantee price. A guarantee price is determined by a list of items to be moved, as well as the mileage traveled. Obstacles we encounter getting from your home to the truck with your items, such as stairs, steep driveways, or long carries, also are a factor in determining a guarantee price.

Q: Should I tip the movers?

A: There is no set amount of gratuity expected, such as in restaurants, but if you feel like they did a great job, you should feel free to tip them accordingly.